Nuage is a division of Nuage, Inc., an Alberta limited liability company (collectively, Nuage). This page explains the Nuage billing terms and conditions for the online services provided on or in connection with the services provided by Nuage (the “Services”).
To the extent the Services or any portion thereof is made available for any fee, you will be required to select a payment plan and provide Nuage information regarding your credit card or debit card (collectively, “Payment Instrument”). Acceptable Payment Instruments are credit or debit cards issued by American Express, MasterCard, Discover and Visa. Checks are not an accepted method of payment at this time.
You represent and warrant to Nuage that such information is true and that you are authorized to use the Payment Instrument. You will promptly update your Account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur.
You agree to pay Nuage the amount that is specified in the payment plan in accordance with the terms of such plan subscription and this Billing Policy. You hereby authorize Nuage to bill your Payment Instrument in advance on a periodic basis in accordance with the terms of the applicable payment plan until you terminate your Account, and you further agree to pay any charges so incurred. If you dispute any charges you must let Nuage know within thirty (30) calendar days after the date that Nuage invoices you.
Nuage reserves the right to change plan subscription prices. If Nuage does make a pricing change, Nuage will provide notice of the change on the Site or in email to you, at Nuage’s option, at least thirty (30) calendar days before the change is to take effect. The pricing change will take effect on first Billing Date after your initial plan subscription period. Your continued use of the Services after the price change becomes effective constitutes your agreement to pay the changed amount.
Payments are collected at the beginning of each billing period on the Billing Date. Customers may cancel their plan subscriptions at any time after the plan subscription period has expired. In the event of cancellation, you will still have access to your applications through the end of your current billing period. Nuage will not prorate any portion of unused plan subscription services. All plan subscription fees are nonrefundable.
You may not cancel the Services during the initial paid for plan subscription period. Cancellations made at the end of the plan subscription period or thereafter, must be submitted in writing to [email protected] and confirmed in writing by a Nuage representative. Email cancellation requests, alone, do not constitute acceptance of any cancellation. The cancellation is not complete until you receive a writing from the Nuage representative confirming cancellation. Customers are encouraged to keep records of all cancellation communication. Cancellations will take effect on the last day of the billing period in which the cancellation request was received.
Closing an Account with Nuage cannot be done by simply canceling the Payment Instrument. Nuage will continue to treat this as an open Account and the billing cycle will continue, resulting in a past due Account that may be turned over to a third-party collection service. It is imperative that Account cancellation is done through a Nuage representative to ensure Account closure.
Cancellation of an Account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled Accounts with an outstanding balance may be automatically turned over to a third-party collection service.
You agree to provide Nuage thirty (30) if days to attempt settlement of any billing dispute before disputing with any third-party Payment Instrument company or bank. Nuage must be the first option in billing disputes. Should Nuage receive a chargeback from a third-party Payment Instrument company or bank on the customer’s behalf before Nuage has been given a chance to resolve the issue, Nuage has the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, Nuage retains the right to collect on any rendered services or fees that are due. Nuage will submit any disputed amounts to a collection agency. Once a chargeback has been received, Nuage will immediately suspend the Account until the matter is resolved.
Pre-paid plan subscription fees and set-up fees are nonrefundable.